Patient Concierge Coordinator
 |
Job Title: Patient Concierge Coordinator
Reports to: Clinic Manager
Hours: Hours vary
FLSA Status: Non-Exempt
Full Time or Part Time: Full-Time
Choice isn’t optional. It’s everything.
In life. In health. In how we fight for our future. But somewhere along the way, medicine forgot that. Today’s system runs on one-size-fits-all answers and a cold “just take this” mentality. It’s efficient. It’s easy. It’s wrong.
EVEXIAS exists to blow that model wide open.
We’re pioneering a new way of doing things, and it starts by handing the decision back to the people who matter... you and your provider. TOGETHER, you choose treatments tailored to your whole self: mind, body, and spirit—including advanced, personalized hormone therapies designed to restore balance and vitality.
We go beyond surface symptoms to uncover the root cause, using today’s breakthroughs to ignite a transition of modern medicine…where insight runs deeper, care is pro-active, and connection is everything. We dig deeper. Treat smarter. And restore something even more powerful than health—your Freedom. This isn’t just healthcare. It’s your comeback story, and that story starts with a choice.
Get Well. Live Well.
Essential Duties and Responsibilities
- Provide exceptional customer experiences and manage professional telephone communications.
- Maintain deep product knowledge to assist clients, appropriately triaging medical inquiries to clinical staff.
- Proactively conduct patient outreach regarding services and resolve patient concerns, complaints, and suggestions.
- Collaborate with the Patient Concierge Team to troubleshoot issues and report trends to the VP-Operations.
- Train and mentor staff while maintaining high standards of organization and patient care.
- Manage marketing and patient databases, ensuring data accuracy and efficient system usage.
- Identify and suggest process improvements to enhance operational efficiency.
Qualifications
- High School Diploma required; experience in customer relations or sales is preferred.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with PatientNow is a plus.
- Strong analytical skills with the ability to apply mathematical concepts such as ratios and percentages.
- Strong sales experience preferred.
- Excellent written and verbal communication skills with the ability to interpret diverse instructions.
- Detail-oriented and self-motivated professional capable of working with minimal supervision.
- Demonstrated ability to multitask and see projects through to completion.
Work Environment
This role operates in a standard professional office environment with typical noise levels. Candidates must be able to perform essential functions with or without reasonable accommodations.
We are committed to supporting our team's health, financial future, and work-life balance. Our benefits include:
Healthcare Coverage: Comprehensive health, dental, and vision insurance plans with company-subsidized premiums.
Peace of Mind: 100% company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
Retirement Savings: A 401(k) plan featuring a 4% company match to help you build for the future.
Work-Life Balance: Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most.
Our Mission
To empower individuals and providers with personalized, root-cause-focused care that restores health, balance, and freedom.
Our Vision
To lead a transformative shift in modern medicine…where deeper insights, proactive care, and personal choice define the future of wellness.
Our Values
Care: We provide a welcoming, nurturing environment for our staff and our clients.
Growth: We are dedicated to fostering beneficial change for ourselves and those we serve.
Respect: We are unwavering in our commitment to speak with honor and listen without judgement.
Partnership: Working collaboratively to build trust, value diverse perspectives, and achieve shared goals.
Integrity: Acts with honesty, accountability, and alignment to company values
The Fine Print:
EVEXIAS Equal Employment Opportunity (EEO) Statement
EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants.​Employment decisions at EVEXIAS are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws.
This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment.
EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.
If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact hr@evexias.com for assistance.
Texting Privacy Policy and Information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".